Services

Services with Horwitz Supply The focus at Horwitz is on customer service, marketing consultation, and business problem-solving. Sales people traditionally just try to sell product at a good price. We are interested in problem solving and helping our customers extract the most amount of profit from using our expertise and products. Our collective knowledge bears down on how to apply our services and products to reap the greatest profit for each contractor and the jobs that they do.

• Dedicated, Trained Marketing Consultants
• Computerized Floor Care Analysis Program
• Training Program
• Manufacturer Product Profile
• Warranty/Service Profile
• Commercial Equipment Repairs
• Closing

Dedicated, Trained Marketing Consultants Reality Check! Not only does Horwitz provide a realistic plan to maximize profits, but the marketing consultants roll up their sleeves to demonstrate the best use of the equipment and products. And this on-site training in not merely with an overhead and a video. "Horwitz Training" means being physically on site at whatever time the customer is working, even if it's 3:00 a.m. standing on a parquet floor at a real estate office.

We go to where our customers have their maintenance reality. We believe that is the only real way that we can effectively demonstrate the proper use of equipment and products. And quite frankly, we have a lot of fun with it.

Computerized Floor Care Analysis Program One of the largest areas of any building's janitorial budget is for its floor care. Chemicals should be only 10 to 15% of total costs; labor makes up the difference. Many floor care estimating methods have proven inconsistent and inaccurate over the years. This has been a problem for those assigned with the responsibility of managing a floor care budget. Horwitz is addressing this need with PERFECT and MVP BLUE PRINT.

Reliable management tools that address total costs and productivity are badly needed by manager today. Our clients can use these tools to address the real needs of their facilities. The advantages of these programs to our clients are the following:

• Improved Results
• Increased Productivity
• Lower Costs

Our training program is customized to the needs of our clients. We anticipate training in the following areas although not limited to:

• Floor Care
• Dilution Control
• Right to Know
• Carpet Care
• Disinfection Control
• Washroom Care
• Blood Born Pathogens
• Indoor Air Quality

We are able to conduct management development seminars in the following areas as well:

• Leadership
• Communication
• Team Building
• Business Plan Development
• Management Skills
• Time Management

Benefits of this:

• Increase worker competency
• Increase worker safety
• Reduce liability costs
• Reduce Labor costs
• Increase labor productivity
• Deliver the lowest total cost program
• Increase customer satisfaction
• Increase service efficiency
• Increase account appearance
• Improve product performance

Manufacturer Product Profile We are proud of our practice of cultivating long term mill/merchant alliances. We select manufacturers and brokers with solid track records in market position, research and development, regulatory compliance and financial stability. We also select manufacturers and brokers based on their capacity to deliver on time and willingness to provide trained sales people to make joint sales calls. They must have sales training literature and provide training meetings as needed for our sales personal as well as to our customer's employees as needed.

Warranty/Service Profile In the most industries downtime and labor are the biggest expenses. We feel that a warranty is not just the manufacturer's warranty. It is our commitment to keep services up and running. Horwitz will stand behind all manufacturer's warranties and service as per their guidelines. Our repair department carries a dedicated stock on high wear and replacement items. Next day air service is available form all sources. We have complete access to non-stock parts and know that service does not end with the sale.