Horwitz --> Services

The focus at Horwitz is on customer service, marketing consultation, and business problem-solving. Sales people traditionally just try to sell product at a good price. We are interested in problem solving and helping our customers extract the most amount of profit from using our expertise and products. Our collective knowledge bears down on how to apply our services and products to reap the greatest profit for each contractor and the jobs that they do.

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Reality Check! Not only does Horwitz provide a realistic plan to maximize profits, but the marketing consultants roll up their sleeves to demonstrate the best use of the equipment and products. And this on-site training in not merely with an overhead and a video. "Horwitz Training" means being physically on site at whatever time the customer is working, even if it's 3:00 a.m. standing on a parquet floor at a real estate office.

We go to where our customers have their maintenance reality. We believe that is the only real way that we can effectively demonstrate the proper use of equipment and products. And quite frankly, we have a lot of fun with it. return to top

One of the largest areas of any building's janitorial budget is for its floor care. Chemicals should be only 10 to 15% of total costs; labor makes up the difference. Many floor care estimating methods have proven inconsistent and inaccurate over the years. This has been a problem for those assigned with the responsibility of managing a floor care budget. Horwitz is addressing this need with PERFECT and MVP BLUE PRINT.

Reliable management tools that address total costs and productivity are badly needed by manager today. Our clients can use these tools to address the real needs of their facilities. The advantages of these programs to our clients are the following:

Our training program is customized to the needs of our clients. We anticipate training in the following areas although not limited to:

Floor Care	Dilution Control
Right to Know	Carpet Care
Disinfection Control	Washroom Care
Blood Born Pathogens	Indoor Air Quality

We are able to conduct management development seminars in the following areas as well:

Leadership	Communication
Team Building	Business Plan Development
Management Skills	Time Management

Increase worker competency	Increase worker safety
Reduce liability costs	Reduce Labor costs
Increase labor productivity	Deliver the lowest total cost program
Increase customer satisfaction	Increase service efficiency
Increase account appearance	Improve product performance

We are proud of our practice of cultivating long term mill/merchant alliances. We select manufacturers and brokers with solid track records in market position, research and development, regulatory compliance and financial stability. We also select manufacturers and brokers based on their capacity to deliver on time and willingness to provide trained sales people to make joint sales calls. They must have sales training literature and provide training meetings as needed for our sales personal as well as to our customer's employees as needed. return to top

In the most industries downtime and labor are the biggest expenses. We feel that a warranty is not just the manufacturer's warranty. It is our commitment to keep services up and running. Horwitz will stand behind all manufacturer's warranties and service as per their guidelines. Our repair department carries a dedicated stock on high wear and replacement items. Next day air service is available form all sources. We have complete access to non-stock parts and know that service does not end with the sale.

Our factory trained service technicians have over thirty years of equipment repair experience troubleshooting and repairing all makes and models of maintenance equipment regardless of where you purchased your maintenance equipment. return to top

We realize that your business is complex. Knowledge must be delivered with our products to maximize safety and lower costs. Ongoing timely and professional training by our Horwitz staff and manufacturers is the best vehicle to deliver this knowledge.

The price of our products represents a small fraction of our customer's costs. Our support team reduces other complexities associated with our products. The following complexities account for a large amount of a client's total costs:

Horwitz Supply will meet your needs on training, responsiveness, product delivery, emergency service, equipment repair, and overall account support!!!